SHOPPING AND ORDERING
Do I need to create an account?
Yes, you will register for an account and put a credit/debit card on file in order to bid on auction or fixed-price items. You will only be able to see the items on the auction site, but in order to bid, you must register. This is for your security and fairness in the auction process.
Is a resale certificate required?
No, but if you don't have one we charge sales tax. Once registered, reach out to us from our Contact Us page to submit your certification. Once approved, we will make your account tax exempt and you will no longer be charged sales tax.
What payment methods do you accept?
We accept all major credit cards. Our payment processor is one of the most secure in the industry and one of the only processors that allows the storing of credit cards.
How often do you replenish inventory?
New inventory arrives daily and auctions are posted throughout the week by Zapps Auctions and other approved sellers.
Where do you source your products?
We partner directly with many of the top retailers in the United States. Our platform makes it easy to offer excess, open box, customer returns, and salvage inventory directly to you!
What product conditions do you offer?
Our merchandise comes in a variety of conditions. We want our buyers to be fully informed on what they’re buying before they purchase. Please read the different types of product conditions below:
Brand New - items have never been opened, are fully functional and retail-ready. They possess all manufacturer advertised qualities and features. These items are shipped in original retail packaging, which may show signs of wear. These products can include overstock items, excess inventory, closeout merchandise and shelf pulls.
Like New - items are fully functional and retail-ready although they may show cosmetic defects. They may possess multiple price tags or stickers and have come into considerable customer contact. These items may not always come with all manuals and/or supplementary accessories or parts. Like New items may or may not ship in original retail packaging, which may show signs of wear. These products can include overstock items, closeout merchandise, floor model items, refurbished items and customer returns. Like New items have been professionally inspected by trained technicians to ensure they are fully functional.
Un-Inspected Returns - items that were returned to a retailer by a customer for a number of reasons, from functionality impacting defects to buyer remorse. Therefore, most items are in fine working order and are retail-ready while some are not fully functional. These items may also have cosmetic issues, including dents, scratches, and signs of age. Depending on the retailer’s return policy, they may show considerable signs of use and handling. These items often do not come with all manuals and/or supplementary accessories or parts. Most Un-Inspected Returns ship in original retail packaging, which may show signs of wear.
Scratch & Dent - items have cosmetic issues and/or functionality defects. We cannot guarantee that these items will be fully functional. These items often do not come with manuals, batteries, chargers and/or supplementary accessories. Please refer to the condition notes on the manifest for details. Scratch & Dent items may ship in non-retail packaging.
Salvage items - are non-functional and/or have substantial cosmetic defects. Generally, these items either need extensive repair or are used for parts. These items rarely come with manuals, batteries, chargers and/or supplementary accessories. Please refer to the condition notes on the manifest for details. Salvage items may ship in non-retail packaging.
How do I receive my items?
When the auction event ends and you have won items, you will receive an email invoice. This invoice will indicate the Seller from whom you purchased the items along with the Seller's address. All sellers on the platform operate by Appointment Only. There is a link on our website on the Schedule an Appointment page where you can click on the logo that corresponds with the Seller to schedule an appointment. You can also use the link on the invoice to schedule a time for pickup. If you have any questions, feel free to call Zapps Auctions at 704-999-9550 and our Customer Service Representative will assist you.
REFUNDS AND DEPOSITS
What if I have an issue with the merchandise I receive?
Please contact the Seller within 2 business days of receiving your order. The Seller's Claims Representative will further assist in the process. Rest assured that all Sellers will handle your claim with the utmost care.
Can I return merchandise?
We cannot offer any returns or exchanges. All sales are final. Our Terms & Conditions explicitly state that no refunds will be given. If there is a major discrepancy, please reach out to our team and we will do our best to ensure that disputes are handled fairly.